In 2013, Bri was a new graduate student in University of Pittsburgh’s social work program and was accepted into an internship at a partial hospitalization program for children and adolescents. She was eager to learn and excited to be in a new environment!
On one of Bri’s first days, she was told to sit in the adolescent group room and shadow the therapist conducting the session. That was the day Bri first met Nichole. Bri remembers being so impressed by Nichole’s confidence and the way Nichole was able to connect with the teenagers in the group. Nichole was able to be personable and compassionate, while also maintaining structure and challenging the teens to open up in new ways. Bri knew that there was a lot she could learn from Nichole.
For that first year, Bri consulted with Nichole about her own performance conducting group therapy and individual sessions. Bri went to Nichole when she didn’t feel a session went the way she had hoped or if she just needed to bounce ideas off of her. Nichole was always quick to reassure and help Bri find ways to improve upon her clinical skills.
A year later, Bri finished her graduate program and was hired as the intake coordinator on that very same unit. Nichole had since been promoted to a compliance role on the team. It was then that Nichole introduced Bri to BetterHelp—an online therapy platform she was working on part time. Bri signed up to be a therapist on it as well. Nichole and Bri did a lot of case consultation together over lunch and between meetings. After Bri took her initial license exam, it seemed like a natural progression to have Nichole supervise her towards a clinical license. After all, Nichole had been licensed and working in the field for a few years at that point.
In the following years, Bri earned her LCSW and ultimately went on to supervise an adult residential unit in the same company, while Nichole was promoted to the supervisor of the partial hospitalization program for children and adolescents, and also obtained 4 other state professional counselor licenses.
In the beginning of 2020, it felt like the time to really embark on a new journey. Both Nichole and Bri had been on other online platforms (Talkspace and BetterHelp) for many years and saw ways that they could provide more personalized services. Bri and Nichole looked into setting up a virtual platform of their own with the end goal being an in person and tele-health private practice. With the onset of Covid19 and the mandatory quarantine creating a greater need for therapy, Nichole and Bri realized that the services they provided were needed more now than it ever had been before. They were ready! They just needed a name!
They wanted the name to feel professional and feminine—to represent their personalities. But they also wanted it to have a deeper meaning. Bri and Nichole wanted the practices’ name to give a nod to the path that they had been on for years. With more research, they settled on “Viaggio,”—the Italian word for “journey”—as they felt it encapsulated their vision for this new adventure. And with that, their business was launched and there was a clear path for the future.